Interspire Has Very Few Dookies in the Pool

Posted on April 13th, 2009 by admin

In my last post, I expressed concern about Interspire–a great software company by the way, and their potential for growing pains.

After actually using my newly upgraded email software, and encountering a few issues with a different Interspire  product (Website Publisher) I am once again convinced that Interspire is and shall remain a great company to do business with.  While I feel that I was right to be somewhat miffed at Email Marketer no longer being compatible with my version of Shopping Cart, I was totally wrong about Interspire trolling the shallow end of the talent pool.

Email Marketer is/was well worth the upgrade investment.  There are far too many benefits to the upgrade than I could possibly list here–it’s that good.  I’ll probably upgrade Interspire Shopping Cart in the next few months anyway so I’m not going to quibble too much.  

Note to Interspire:  Please tell me and others if the versions of your products that we currently have from your company are not going to be compatible with products that we might consider upgrading before we upgrade.

Shortly after my last post, I encountered a few issues with Interspire Website Publisher.  Interspire’s tech support is the model that others should aspire (or Interspire) to become. (Thanks Jordie and Gwilym)

They did two things very well:

  1. They fixed what they could fix and they did it quickly.
  2. They were honest and told me that there were a few bugs that they couldn’t fix immediately but that would be addressed in a future maintance release. The bugs were minor annoyances–nothing major.
They did one thing exceptionally well:
  1. They delivered.  A week or so later, they fixed my bug and some others.
People might question the bugginess.  Why would I want to buy software with bugs?  I think the truth of the matter is that there are so many different server configurations, and so many applications out there that bugs will be with us for the foreseeable future.
How a company responds to those bugs is what will set companies apart from their competitors.  With Interspire, I’m convinced that you not only get great software, you get their IT department as well.
One more question…  How about an Interspire version of a Salesforce-like product?  Integrate it with Email Marketer, Shopping Cart and Website Publisher and a giant killer is born.

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